Our People
Our team at RBH Hospitality Management
Our people are at the heart of everything we do here at RBH. Although we all have our unique skills, we all have a couple of things in common: the drive to deliver results and a real passion for hospitality.
Executive Team
The RBH family of over 90 hospitality specialists is looked after by our Executive Team and we're proud to have passionate hoteliers leading our business.
Our Senior Team
Our Management Company
News & updates
RBH Portfolio
Reuben Brothers appoints RBH to manage properties
1 March 2023
RBH has been selected to manage The Olde Bell and the Thames Riviera, which form part of the Reuben Brothers international portfolio.
RBH Insights
RBH Talent & Retention
16 February 2023
Recruiting and retaining talent in the hospitality industry has always been challenging, but is more vital than ever post-pandemic and Brexit
RBH Insights
The Rise of Third-Party Management in Hospitality
31 January 2023
HVS explores and proves the case for third party management companies, using RBH as key case study.
Business Updates
RBH looks ahead to the 2023 hotel landscape
15 December 2022
Experts in their respective fields, RBH's Exco share their thoughts on the UK hotel industry after a year of change, challenges and success.
Business Updates
Reflecting on a year of success at the new Westin London City
14 December 2022
RBH celebrates The Westin's successful first year of trading
Business Updates
RBH launches development programme
19 October 2022
RBH relaunches Pyramid Programme, a fast-track talent development scheme for hospitality professionals.
Giving Something Back
AHC 2022: The Sustainability Conundrum
13 October 2022
Susan Bland joined AHC's panel discussion on the sustainability conundrum, addressing accreditation, measuring and reporting.
RBH Insights
Top tips for creating a new hotel brand
10 October 2022
One year on from launching The Corner London City, Andrew Farrow shares top tips on building a new brand
Business Updates
RBH selected to operate three high-end hotels in UK
26 September 2022
RBH have been appointed by new partners, Covivio Hotels, to operate 3 UK hotels.
Giving Something Back
RBH ExCo take on Yorkshire challenge for charity
14 September 2022
RBH's ExCo take on the Yorkshire Three Peaks Challenge to raise funds for charity partner.
Business Updates
RBH expands into Sheffield
11 August 2022
RBH appointed to operate new Courtyard by Marriott Sheffield, opening 2023.
Business Updates
Quicker Q2 recovery due to increased ADR
19 July 2022
RBH Hospitality Management reports significant rise in average daily rates (ADR) as its hotel portfolio continues to recover.
Business Updates
New international alliance with Gatehouse Hospitality
4 July 2022
RBH has announced a new strategic alliance with Australian third-party hotel management company, Gatehouse Hospitality.
Giving Something Back
RBH awarded Platinum in the Mental Health Charter
30 June 2022
RBH has become the first hospitality business to be recognised with Platinum accreditation in the Mental Health Charter.
Business Updates
RBH ranks 8th in Caterer’s Best Places to Work
18 May 2022
The Caterer’s shines a spotlight on hospitality businesses that provide the best working environment for their teams.
RBH Portfolio
RBH celebrates portfolio’s positive guest satisfaction scores
9 May 2022
RBH hails a positive Q1 for guest experience across its portfolio, despite staff shortages continuing to impact the wider hospitality industry.
RBH Portfolio
RBH celebrates portfolio’s achievements at annual awards
9 May 2022
RBH brought together its portfolio of hotels at Aberdeen’s P&J Live to celebrate the achievements of the past year at its annual awards night.
RBH Insights
Key considerations for first-time hotel investors
8 April 2022
Following a record low for the hospitality industry in 2020 and a mixed 2021 amidst the yo-yoing regulations, demand is finally on the rise.
Our People
RBH appoints Rob Ledson as new Operations Director
21 February 2022
Rob Ledson joins RBH from his position as Chief Operating Officer at Legacy Hotels following a prior 10-year tenure at RBH.
Giving Something Back
RBH launches new partnership with Mental Health UK
2 February 2022
RBH has partnered with Mental Health UK to raise funds and awareness of the importance of mental health in hospitality.
Business Updates
RBH celebrates end of 2021 with strong portfolio performance
12 January 2022
2021 ended on a positive note with new openings, improved commercial performance, and significant annual savings of £3.5m for long-term hotel gas and electric contracts.
RBH Insights
A look ahead at what’s to come in 2022
21 December 2021
Hear from RBH's Executive Committee on what to expect from the hospitality industry in 2022.
RBH Insights
RBH’s top tips for managing your hotel’s budget
1 December 2021
RBH’s Finance Director, Stuart Houston shares five of his top financial tips for the management of hotel budgets in the current climate.
Giving Something Back
RBH campaigns for the sustainable future of hospitality
2 November 2021
As COP26 kicks off in Glasgow, RBH is once again pledging its commitment to the sustainable future of hospitality.
Business Updates
Staycation boom sees 95% increase in RBH occupancy
28 October 2021
RBH reports significant increases in performance for Q3, with hotels seeing as much as a 95% rise in occupancy rates in rural areas.
Business Updates
Catch up with RBH at this season’s industry events
20 September 2021
Join our RBH experts as they share their latest hotel management insights at upcoming industry events...
Business Updates
RBH rebrands Qbic Hotel to The Corner London City
10 September 2021
The Corner London City relaunched as new brand, created under RBH management
Giving Something Back
RBH recognises life-changing work of 4Louis
8 September 2021
This year’s International Day of Charity, RBH raises awareness of the phenomenal work undertaken by charity partner, 4Louis.
RBH Insights
Cash payments hit all-time low with shift towards cashless society
13 August 2021
Hear from Vibhu Gaind on the role of technology in reducing COVID-transmission and how to balance cashless alternatives with maintaining a personal service.
RBH Insights
RBH sees surge in international group bookings
29 July 2021
RBH's city-based hotels are seeing a surge in enquiries and bookings for larger groups coming from abroad from April 2022
Business Updates
RBH portfolio signs Hoteliers’ Charter
16 July 2021
The entire RBH portfolio has signed the Hoteliers’ Charter in support of raising awareness of the hospitality industry as long-term careers.
Giving Something Back
RBH takes on wellness inspired walking challenge
15 June 2021
RBH took on a wellness challenge to walk the equivalent distance to and from its London and Glasgow offices within the month of May.
RBH Insights
Hospitality career growth: from waiter to manager
21 May 2021
Marking National Waiters’ Day, and as hospitality begins to reopen, RBH shines a light on some amazing stories of growth from the RBH team.
Giving Something Back
Top tips for playing your part this World Bee Day
20 May 2021
This World Bee Day, we hear from Operations Director, Stephen Harron, on the importance of UK beekeeping.
Our People
RBH joins Mental Health Charter
9 May 2021
This Mental Health Awareness Week, RBH launches mental fitness resource hub to support team.
Giving Something Back
RBH pledge commitment to four-year sustainability plan
22 April 2021
RBH launches new 'Giving Something Back' initiative which promises to commit to its people, its community and its environment.
RBH Insights
RBH unveils new strategy
12 April 2021
The pandemic has given the business a new edge to drive expansion, collaboration and strong engagement both with internal and external stakeholders.
RBH Portfolio
RBH adds four new hotels to its growing portfolio
24 February 2021
RBH secures new hotel management agreement with existing partner, the Fragrance Group, adding four hotels to its portfolio.
RBH Portfolio
RBH opens the doors to new Heathrow hotel
11 February 2021
RBH opens ibis budget Heathrow T5 as part of Travelodge rebrand on behalf of Sidra Capital.
Business Updates
RBH reaches golden development milestone
8 January 2021
RBH's 50th new build opening, Hampton by Hilton Manchester, marks new focus on project development.
Giving Something Back
RBH makes festival of kindness pledge
23 December 2020
This Christmas, RBH has pledged its support to Glasgow's Social Bite’s Festival of Kindness campaign.
Business Updates
Sidra Capital appoints RBH to refurb and rebrand Heathrow property
27 November 2020
New partner, Sidra Capital, has transferred management of its Heathrow T5 hotel property to RBH.
RBH Portfolio
Hampton by Hilton arrives in Manchester’s Northern Quarter
24 November 2020
RBH's milestone project opens as Manchester's first Hampton by Hilton property
Business Updates
New CEO to take the lead at RBH
17 November 2020
Leading UK hospitality management company announces new CEO, promoting top role from within
RBH Portfolio
Leading hoteliers sign new AC by Marriott hotel
6 November 2020
RBH set to operate ninth hotel under global brand, as appointed by existing partner, Chris Stewart Group.
Our People
New Managing Director makes trade news cover
27 October 2020
Managing Director, Susan Bland, interviewed by Susan Young of Hotel Scotland Magazine.
Business Updates
RBH announces further portfolio expansion
12 October 2020
RBH set to expand Blackpool portfolio in partnership with Blackpool Council and Muse Developments.
Giving Something Back
Mental health awareness is more than just a token day
10 October 2020
Martin MacPhail, HR Director, reflects on new and existing measures in place at RBH to support all employees
Business Updates
Stoke-on-Trent’s first Hilton opens its doors
9 October 2020
Multi-million Hilton Garden Inn Stoke-on-Trent is declared officially open by local dignitaries.
RBH Portfolio
New destination dining in Aberdeen
7 October 2020
The Aberdeen Altens Hotel has officially unveiled Coast and Keg, a new open plan dining and social space.
RBH Portfolio
New Hanley hotel team unveiled ahead of opening
28 September 2020
New Stoke-on-Trent’s hotel reaches another milestone with the recruitment of its full team.
Business Updates
New Managing Director at the helm of RBH
10 September 2020
RBH appoints Susan Bland as new Managing Director
RBH Portfolio
RBH boosts portfolio with historic Harrogate hotel
2 September 2020
RBH adds a much-loved North Yorkshire hotel to its growing portfolio of properties.
Giving Something Back
Hotels get a health boost
26 September 2014
RBH launches UK-wide health and wellbeing initiative, which is set to revitalise the welfare of its 3,000 employees, with one team member facing the challenge head-on in a bid to transform his lifestyle and achieve the ultimate clean bill of health.
RBH Portfolio
Capital hotel in running for top design award
3 September 2014
One of the Scottish Capital's leading hotels has been shortlisted for an international design award following a 4.2m transformation earlier this year.
RBH Portfolio
1.4 million hotel transformation unveiled
28 August 2014
The former County Hotel has been officially rebranded to BEST WESTERN PLUS Epping Forest, following a £1.4 million refurbishment.
Giving Something Back
RBH supports launch of National Hotel School
8 August 2014
The UK's largest independent hotel management company has signed a deal to support the launch of the country's first national hotel school.
RBH Portfolio
Aloft hotels to arrive in Liverpool, October 2014
29 July 2014
In October, Aloft® Hotels will arrive in Liverpool, transforming the iconic Royal Insurance Building into the stylish and contemporary Aloft Liverpool.
RBH Insights
RBH – 30 best places to work in hospitality
10 July 2014
Caterer and Hotelkeeper recently gave recognition to the top organisations in the industry, with RBH proudly positioned at number 6 in the 30 Best Places to Work in Hospitality.
Business Updates
Annual sales & revenue conference -#1Engine
7 July 2014
Sales and revenue representatives from the 50+ RBH properties across the UK recently gathered to educate, share experiences, support and find common ground for working together as 'One Engine'.
Our People
Considerate hoteliers recognise Petrut Burghel
4 July 2014
Petrut Burghel, from the housekeeping team at Crowne Plaza London - Docklands, was post-humously recognised for his efforts of inspiring and encouraging others to embrace the principles of sustainable recycling by Considerate Hoteliers at the …
RBH Portfolio
IHG CEO visits 2M Holiday Inn Express Manchester airport
17 June 2014
Richard Solomons CEO of InterContinental Hotels Group (IHG), one of the world's largest hotel companies, landed in Manchester this month to celebrate the recent refurbishment of the Holiday Inn Express® hotel at Manchester Airport.
Giving Something Back
‘Souvenir amnesty’ for guilty guests
6 June 2014
RBH reveals the most common and unusual hotel items pinched and invites past offenders to come clean for charity.
Our People
In the spotlight: Joanne Taylor-Stagg
4 June 2014
Our very own Joanne Taylor-Stagg, general manager of Crowne Plaza London Docklands, takes time out to tell us about her career in hospitality. Highlights include serving Nelson Mandela his first glass of Champagne after after he was elected …
Business Updates
RBH strengthens market position
27 May 2014
RBH, the UK's leading independent hotel management company, has strengthened its position in the industry with the announcement that Tsogo Sun Holdings Limited has invested in a 25% interest in the company.
RBH Portfolio
Holiday Inn Express Middlesbrough to join portfolio
22 May 2014
RBH is delighted to announce that it will assume management of a 12.4m converted hotel in the heart of North Yorkshire when it opens its doors to the public in summer 2015, following an extensive restoration project.
RBH Portfolio
Branching out and going green
7 May 2014
Holiday Inn Express Southwark launches £4.5m extension with host of eco measures.
Our People
Busy start to 2014 for RBH leisure sales
2 May 2014
The RBH Leisure Sales have had a busy start to 2014, with the team continuing to drive activity through attendance at key UK industry events.
RBH Portfolio
Crowne plaza Reading earns its stars and stripes
29 April 2014
Crowne Plaza Reading has been unveiled as one of the shortlisted finalists at this year's esteemed Catey Awards.
Business Updates
RBH picks up top industry awards
28 April 2014
The UK's leading hotel management company, RBH, has been awarded a string of accolades at a prominent industry awards ceremony.
Business Updates
RBH portfolio expands with a host of new projects
1 April 2014
RBH, the UK's largest independent hotel management company, is expanding its portfolio and bolstering its project management credentials with a series of new ventures.
RBH Portfolio
Doubletree by Hilton arrives in Edinburgh
21 March 2014
Upscale brand opens first hotel in the heart of the Scottish capital following £4.2m refurbishment.
RBH Portfolio
199 bedroom Holiday Inn Express for Manchester airport
12 March 2014
A 199 bedroom Holiday Inn Express hotel will open at Manchester Airport later this month, following an investment by owner, MAG Property.
RBH Portfolio
Rosslea Hall crowned Scotland’s premier wedding venue
28 February 2014
The Rosslea Hall Hotel has been awarded the prestigious accolade of Wedding Venue of the Year 2014 at the Scottish Wedding Awards.
Our People
Stephen Mileham awarded IHG UK 2013 sales person of the year
21 February 2014
RBH is delighted to announce that Stephen Mileham, Director of Sales & Marketing at Crowne Plaza London Marlow has been awarded IHG UK 2013 Sales Person of the Year.
Business Updates
Christmas cheer for RBH
17 February 2014
The UK's largest independent hotel management company has reported a significant increase in visitors throughout the 2013 festive period.
Giving Something Back
RBH annual awards
5 February 2014
RBH held our annual awards on Friday 31st January at Ramada Birmingham Sutton Coldfield, rewarding the fantastic achievements of our hotels and employees.
Our People
Redefining the reputation of mid-market hotels
5 February 2014
Following Best Western Roundtable Debate, Rob Ledson lays down his vision for the future of mid-market hotels.
RBH Insights
UK hospitality industry set for strong growth in 2014
3 February 2014
A leading hotel industry figure has predicted strong growth for the hospitality sector in 2014 as it emerges from the economic downturn.
RBH Insights
Redefining the five star experience: Interview with Helder Pereira
27 January 2014
Helder Pereira, Chairman of RBH, outlines his vision to make his company the stand-out performer in the competitive hotel management sector.
RBH Portfolio
Simply the guest award for Holiday Inn Express Dunstable
23 January 2014
Holiday Inn Express Dunstable was today voted amongst the top family friendly hotels in the UK by LateRooms.com, winning a 'Simply The Guest' Award in the process.
RBH Portfolio
RBH signs management contract for Leeds arena Hilton hotel
5 December 2013
RBH is delighted to announce the signing of a management contract to operate the 206 bedroom new build Leeds Arena Hilton Hotel, which will be built and owned by GB Group Holdings.
Business Updates
RBH at Skills London 2013
4 December 2013
Working in conjunction with Hotel Employers Group and Springboard, RBH was delighted to exhibit at the Skills London 2013 event on Friday 22nd November.
RBH Portfolio
Holiday Inn London Brentford awarded IHG hotel of the year 2013
28 November 2013
Holiday Inn London Brentford scooped the top accolade at the IHG Hotel Star Awards Europe 2013, being named Hotel of the Year at the prestigious event.
Business Updates
RBH’s gold standard for service
21 November 2013
To achieve its new Academy Centre of Excellence (ACE) accreditation, the company demonstrated high standards in recruitment, employment and training practice, as well effective arrangements for induction, skills development and management training.
Business Updates
Deloitte European hotel investment conference 2013
21 November 2013
In early November, over 400 of the leading owners, developers, operators and investors from the European hotel industry attended the annual event for the chance to exchange views with peers and to hear from the expert panellists, which this year …
RBH Portfolio
Shetland’s newest hotel opens it’s doors
6 August 2013
The 100-bedroom property, located in the village of Brae, has been completed in just under a year and will create 43 jobs in the local area.
Our People
Marlow’s rising star recognised
10 June 2013
Stephen, who is director of sales and marketing at the Crowne Plaza Marlow hotel, was identified as one of the thirty brightest prospects under the age of 30 in the hospitality trade.
Business Updates
BDL Management swept the board at this year’s Scottish Hotel Awards taking an impressive ten prizes across four of its Scottish properties.
1 June 2013
The BDL properties recognised at this year's ceremony were: Princes Street Suites in Edinburgh, The Landmark in Dundee, Rosslea Hall in Helensburgh and Ramada Encore Inverness.
Our People
Docklands manager receives top hotel honour
22 May 2013
London hotel manager Clarisse Abbey-Blackmore has been awarded the title of Front of House Manager of the Year at the 2013 Hotel Cateys.