27th September 2019

Holiday Inn Express Leicester is having a double celebration after completing a six-figure refurbishment, and picking up a prestigious regional accolade.

The hotel, which is operated by the UK’s leading independent hotel management company, RBH, has not only unveiled the results of a £125,000 bedroom refurbishment, but has also experienced success at the Midlands Enterprise Awards.

The hotel was named ‘Best Value Accommodation Provider’ thanks to its dedication, innovation, business growth, online reputation, customer feedback and overall business performance.

Its dedication to operational excellence and outstanding customer service – together with recent investment – has resulted in almost 10 per cent uplift in repeat custom, which currently sits at its highest level to date.

And the property has received a further boost thanks to the completion of the six-figure makeover, which has seen all 110 bedrooms upgraded in line with Holiday Inn Express’ Generation 4 standards.

The investment has seen guest feedback acted upon, with multiple USB charging ports installed in each room – including by beds – and super high-speed internet installed. Guests can also amp up their comfort levels with a choice of soft or firm pillows ensure a great night’s sleep.

Andrew Ross, General Manager of Holiday Inn Express Leicester, said:

We are thrilled to unveil the results of our recent refurbishment to guests, but to also be named ‘Best Value Accommodation Provider’ at the prestigious Midlands Enterprise Awards is the icing on the cake – and is testament to the hard work of our fantastic team.”

“The transformation of all 110 bedrooms means that we will provide our guests with even better value for money thanks to the improved comfort and facilities offered by Holiday Inn Express’ Generation 4 bedrooms.

“We’re now truly at the forefront of excellent and affordable accommodation in Leicester for both business and leisure guests, and are able to offer an even better experience. We’re already seeing an uplift in repeat guests and have been receiving great feedback.