• Contact Us

Holiday Inn London Brentford scooped the top accolade at the IHG Hotel Star Awards Europe 2013, being named Hotel of the Year at the prestigious event.

The annual IHG celebration was hosted at Holiday Inn Stratford Upon Avon on Monday 25th November, with awards presented by Angela Brav, IHG Chief Executive Office Europe, Stephen McCall, IHG Chief Development Officer and Casey McDermott, IHG Vice President Hotel Performance and Support.

Holiday Inn London Brentford fought off competition from properties across Europe to be named Hotel of the Year, where winning criteria was based on customer service, guest feedback, hotel performance, community involvement, and sales and marketing initiatives. Most notably, the hotel was the first to successfully launch the exciting new Open Lobby Concept as a pilot project for the Holiday Inn brand.

The hotel team had further cause for celebration when Giovanni Valentini, Deputy General Manager at Holiday Inn London Brentford, was awarded the CEO Special Award. The accolade recognised Giovanni's commitment to service within IHG, consistency in delivering exceptional customer service, and his leadership in launching the Open Lobby Concept in both Brentford and Camden Lock hotels.

Giovanni said,

"My passion and dedication towards achieving the best service comes from the love for my role and people. Every day is a unique experience; this is why I dedicate my life to deliver the WOW factor during every interaction. Having this recognised by IHG is incredibly special."

News & Updates

RBH Insights

The Rise of Third-Party Management in Hospitality

31 January 2023

HVS explores and proves the case for third party management companies, using RBH as key case study.

Read more

Business Updates

RBH looks ahead to the 2023 hotel landscape

15 December 2022

Experts in their respective fields, RBH's Exco share their thoughts on the UK hotel industry after a year of change, challenges and success.

Read more

Business Updates

Reflecting on a year of success at the new Westin London City

14 December 2022

RBH celebrates The Westin's successful first year of trading

Read more

Business Updates

RBH launches development programme

19 October 2022

RBH relaunches Pyramid Programme, a fast-track talent development scheme for hospitality professionals.

Read more

Giving Something Back

AHC 2022: The Sustainability Conundrum

13 October 2022

Susan Bland joined AHC's panel discussion on the sustainability conundrum, addressing accreditation, measuring and reporting.

Read more

Looking for a job in hospitality?

Explore our jobs

London

RBH, The Mille, 1000 Great West
Road, Brentford, TW8 9DW

+44 (0) 208 232 9014

Glasgow

RBH, 40 Brand Street,
Glasgow, G51 1DG

+44 (0) 141 419 4567
  • Website policy
  • Privacy policy
  • Sustainability policy
  • Cookie policy
  • Employment statements
  • Supplier Code of Conduct
  • Sitemap

Copyright © 2023 RBH Hospitality

  • Who we are
  • What we do
  • Our people
  • Our hotels
  • Giving Something Back
  • RBH careers
  • News & updates
  • Contact us

WANT TO WORK IN HOSPITALITY?

Careers

Explore jobs About us

Develop your career in the hospitality industry. Join the RBH family.

London
+44 (0) 208 232 9014
Glasgow
+44 (0) 141 419 4567