8th July 2019

The UK’s leading independent hotel management company was celebrating following the annual IHG Star Awards.

RBH, which boasts a portfolio of more than 45 hotels – including 23 IHG properties – picked up six prestigious accolades on the night.

The awards ceremony, which recognises the best in hospitality, was held on Wednesday 19th June at Principle Manchester, bringing together employees from all corners of the UK.

Crowne Plaza London - Docklands celebrated going ‘from good to great’ by collecting the ‘Most Improved Guest Experience’ award for Crowne Plaza in the UK and Ireland, whilst their counterparts at Crowne Plaza Reading were crowned winners in the ‘Loyalty Excellence’ category.

Hotel Indigo Cardiff celebrated a double, taking home a ‘Heartbeat Torchbearer’ award – alongside Holiday Inn Express St Albans - M25 Jct. 22 – as well as scooping the ‘Guest Experience Excellence’ Award.

The spotlight was also on Deputy General Manager of Holiday Inn London Camden Lock, Elena Monserrate, who was named ‘Best Colleague’ during the celebrations.

Neil Taylor, Chief Operating Officer at RBH, said:

We are very proud of the achievements of team RBH at IHG Star Awards, with six awards secured on the night.

We have an exceptionally talented team across the board, with certain hotels and individuals shining bright. The categories that RBH excelled in really highlight our overall commitment to providing a first class guest experience across our portfolio.

I look forward to seeing what next year’s awards ceremony brings, and I am sure that each of our IHG hotels will be striving to achieve an accolade.”

Philip Taylor, IHG Hotel Performance Delivery Director UK&I, said:

I would like to say a big well done to the winning hotels for continuing to 'fly the flag' with at least one winner from each of the IHG brands under RBH management winning an award.”

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