13th March 2019

A selection of UK hotels are basking in success after scooping top accolades at a London awards night.


The glamorous annual awards ceremony, hosted by RBH, recognises the best hotels, teams and individuals across its portfolio of more than 45 hotels, as well as its central support teams.


Bringing together employees from all corners of the UK, the event was held at Holiday Inn London – Brentford Lock on Friday 8th March, and saw awards presented across nine categories.


More than 40 members of staff were recognised as employees of the year, demonstrating the breadth of talent across the RBH portfolio.


Holiday Inn Express Middlesbrough was the big winner on the night, picking up the ‘Market Share’ and ‘Operational Excellence’ awards thanks to consistent growth within a difficult market, outstanding guest feedback and a commitment to constant improvement.


Individual prize-winners on the night included ‘Rising Star’, Elena Monserrat of Holiday Inn London – Camden Lock, who was highlighted as a future General Manager in the making thanks to her commitment to training and development and her ‘can-do’ attitude.


And the spotlight was firmly on Tracey O’Garra of Holiday Inn Express London-Southwark as she scooped ‘General Manager of the Year’ – as well as the team at Holiday Inn Express London- Epsom Downs, which was awarded the coveted ‘Hotel of the Year’ title.


John Stuart, Chief Operating Officer at RBH, said:

Each and every year, our awards ceremony proves to be the perfect platform to celebrate the performance and input of individuals and teams across the business.


We are lucky to have an exceptionally talented team across the board who strive to give guests a first class experience day in, day out – and who focus on ensuring the best possible returns for hotel owners. It goes without saying that selecting the winners for each category is never a simple task, and I’d like to congratulate all of our award winners for 2019.


This year is looking to be a busy one for RBH, with an unprecedented number of hotel openings and new names joining our growing portfolio, so I’m already looking forward to seeing what next year’s event brings.”

The full list of winners is as follows:

  • Market Share Award: Holiday Inn Express Middlesbrough
  • Rising Star Award: Elena Monserrate, Holiday Inn London – Camden Lock
  • Exceptional Service Award: Holiday Inn Express Leicester
  • Transformation & Innovation Award: Holiday Inn Manchester West
  • Employee of the Year: 40 employees recognised
  • Engagement Award: Aloft Liverpool
  • Operational Excellence Award: Holiday Inn Express Middlesbrough
  • General Manager of the Year: Tracey O’Garra, Holiday Inn Express London - Southwark
  • Hotel of the Year: Holiday Inn Express London – Epsom Downs

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