• Contact Us

RBH has become the UK's first hotel management company to achieve gold accreditation from the Academy of Food and Wine Service (AFWS) for excellence in front-of-house training across all of its properties.

As the UK's largest hotel management company, RBH is known for its commitment to excellence in training at all levels. To achieve its new Academy Centre of Excellence (ACE) accreditation, the company demonstrated high standards in recruitment, employment and training practice, as well effective arrangements for induction, skills development and management training.

The ACE Accreditation is one of a number of initiatives aimed at building talent across the business. RBH recently welcomed the first recruit to its graduate scheme and in 2012 the company's F&B division was recognised in the UK Springboard Awards, winning Best Chef Strategy for its track record of recruiting, developing and retaining chefs throughout the business.

Susan Bland, Head of Human Resources at RBH, said:

"We have a very varied portfolio but our commitment to service is consistent across all of our properties and this is a huge achievement for all of our hotels. Ongoing training and development is incredibly important both for providing excellent customer service and showing staff that they are valued. As a hotel management company, our people are our biggest asset. We have some fantastic, passionate individuals in the business, and it is important to retain them."

The Academy Centre of Excellence (ACE) accreditation programme is the industry-recognised standard for front-of-house food and beverage service training and a benchmark for world-class standards. There are three levels of ACE accreditation - Bronze, Silver and Gold - that reflect the availability and standard of training for entry level through to staff and management. ACE is a 'badge of honour' that demonstrates commitment to and excellence in service training while sending a strong message to customers that high standards of service are a priority.

RBH currently manages 60 properties under management contracts and long-term leases. RBH operates owners' hotels to best practice, by dedicating expert strategic management and utilising centralised systems and processes to deliver excellent guest satisfaction and maximum return for all stakeholders.

For more information:

Lucy Smith or Craig MacLellan

CM Porter Novelli

0131 470 3400 / 07849111524

Lucy.smith@porternovelli.co.uk

News & Updates

RBH Insights

The Rise of Third-Party Management in Hospitality

31 January 2023

HVS explores and proves the case for third party management companies, using RBH as key case study.

Read more

Business Updates

RBH looks ahead to the 2023 hotel landscape

15 December 2022

Experts in their respective fields, RBH's Exco share their thoughts on the UK hotel industry after a year of change, challenges and success.

Read more

Business Updates

Reflecting on a year of success at the new Westin London City

14 December 2022

RBH celebrates The Westin's successful first year of trading

Read more

Business Updates

RBH launches development programme

19 October 2022

RBH relaunches Pyramid Programme, a fast-track talent development scheme for hospitality professionals.

Read more

Giving Something Back

AHC 2022: The Sustainability Conundrum

13 October 2022

Susan Bland joined AHC's panel discussion on the sustainability conundrum, addressing accreditation, measuring and reporting.

Read more

Looking for a job in hospitality?

Explore our jobs

London

RBH, The Mille, 1000 Great West
Road, Brentford, TW8 9DW

+44 (0) 208 232 9014

Glasgow

RBH, 40 Brand Street,
Glasgow, G51 1DG

+44 (0) 141 419 4567
  • Website policy
  • Privacy policy
  • Sustainability policy
  • Cookie policy
  • Employment statements
  • Supplier Code of Conduct
  • Sitemap

Copyright © 2023 RBH Hospitality

  • Who we are
  • What we do
  • Our people
  • Our hotels
  • Giving Something Back
  • RBH careers
  • News & updates
  • Contact us

WANT TO WORK IN HOSPITALITY?

Careers

Explore jobs About us

Develop your career in the hospitality industry. Join the RBH family.

London
+44 (0) 208 232 9014
Glasgow
+44 (0) 141 419 4567