15th November 2015
RBH is celebrating after two hotels from its portfolio won top European industry awards.
oliday Inn Express London - Park Royal and Holiday Inn Edinburgh were both recognised as achieving the highest levels of excellence at the IHG Europe Hotel Star Awards, InterContinental Hotel Group's Europe-wide annual awards.
The London venue picked up the coveted HeartBeat Excellence Award while the Edinburgh hotel won the Meetings Centre of Excellence Award.
RBH, the UK's largest independent hotel management company, secured the much sought after accolades following both properties receiving glowing customer feedback in the IHG HeartBeat guest satisfaction programme.
Hotel guests complete a survey about their stay and experience at the hotels and Holiday Inn Express London - Park Royal and Holiday Inn Edinburgh were among a select number of IHG venues recognised for their high standard of service.
As well as delighting staying guests, Edinburgh staff demonstrated they are able to deliver consistently high standards for meetings and events customers, from enquiry handling to operational service delivery.