What We Do
Hotel Management Services from one of the UK’s leading hospitality companies
Managing a portfolio of over 45 hotels across the UK, we provide a complete in-house management solution and are committed to maximising the performance and potential of each hotel we operate. Our focus on outperforming the competition in terms of profitability, commercial market share and guest satisfaction is all driven by the objective of driving asset value for our investment partners.
With over 20 years’ experience of operating over 190 hotels, delivering operational excellence will always be one of our core values. Our team of Operations Directors oversee the operations of our hotels, including Housekeeping, Leisure & Spa and Food & Beverage, providing support and challenge to our General Managers. As well as setting standards of operation which are key to achieving guest satisfaction and building on repeat business, they are also fundamental to profitably driving turnover to maintain a strong competitive position in the market.
From our Revenue Management and Sales Teams to our Marketing Department, our Commercial Teams seek to drive performance across all segments. By driving direct business, managing our own successful marketing campaigns, and maximising brand delivery, our team has a consistent track record of outperforming the market.
- Facilities Management
Our Facilities Management Team have provided services to over 190 hotels for the last 20 years. With a key focus on ensuring our hotels are statutory compliant, as well as negotiating maintenance and service agreements, auditing and so much more, our Facilities Management Team are a key asset to our business and a unique offering versus the majority of hotel operators.
- Capital Projects
Our chartered property and construction specialists offer a completely unique service by combining their wealth of expertise in the industry. From technical assistance in the development of new build hotels to project management of large scale refurbishments and rebrands, our Capital Projects Team is integral in maximising asset value.
Crucial to our success, our Finance Team offer a broad level of financial support for our hotels, including production of management and statutory financial information and benchmarking internally and externally to maximise profit flow through and asset value. This is all driven by extensive investment in our data and systems infrastructure which ensures more time and focus is spent acting on the results of our data analysis. Whether it’s a new hotel opening or managing a hotel’s day-to-day costs, we always strive to maximise profitability for our hotels.
- Human Resources
The hospitality industry is all about people, and at RBH we pride ourselves on being a people-focused business with a people strategy that helps us achieve our vision and mission. Our HR Team specialise in implementing this strategy through culture and reward, learning and development, and talent and resourcing.
- Information Technology
From acting as a day-to-day IT helpdesk support system for our hotels through to IT capital project management for new build hotels, hotel rebrands or major IT upgrades, our Information Technology Team is responsible for driving efficiencies and profitability across our hotel portfolio through industry-leading systems.
With extensive experience in providing legal advice and support, including licensing applications and renewals, insurance and crisis support, our Legal Team act as a crucial support system for our hotels.
The Procurement Team is key to developing our procurement sourcing strategy, building relationships with third-party vendors and identifying and implementing cost-saving strategies.
The procurement team works to ensure that it gets the best value from its supply chain and that it is able to meet RBH's needs safely and sustainably, by particularly focusing on the economic, but importantly, the environmental, and social impacts of our supply chain.
- Health & Safety
As part of our approach to risk management, we have a comprehensive internal system of policies, controls, and procedures in place to protect our guests, our employees and our owners’ assets. We are currently the only UK hotel management company with two Primary Authority Partnerships (West Midlands Fire Service and Newham Council), meaning that all our major policies, ways of working and standards have been vetted and approved by independent third-party bodies.
Focus on excellence
Our reputation and culture set us apart and our results are delivered by an extensive family of exceptional, market-leading hospitality specialists. Having operated over 190 hotels, we are at the forefront of the hospitality industry in terms of international brand experience, hotel development and technological advances.
‘RBH were the company we picked right from the very beginning. We see RBH as an extension of our own business; for us they’re not a third-party company, but our partners.’Chris Stewart Group
‘With an extremely well established operational structure, their senior team is headed up by highly regarded industry executives who have a wealth of international experience.’IHG
‘RBH successfully implemented a plan resulting in an increase in revenue of 3.5%, an increase in EBITDA in cash terms of 20.3% and a EBITDA margin increase of 5.0 bps.’Realstar, GIC
As well as hotel management, we are at the forefront of the hospitality industry in terms of hotel development. Providing project management and technical services for new build hotels, extensions, refurbishments, restorations and hotel rebrands, our expert team provide tailored services to maximise asset value for each hotel owner.