Health & Safety and Compliance
The RBH team have extensive experience and expertise around health and safety and compliance.
The RBH team have extensive experience and expertise around health and safety and compliance. We are also the only third-party hotel management company to have two primary authority partnerships, thus placing us alongside global brands, such as Hilton.
Our Environmental Health Partnership reviews and validates food safety and health & safety protocols; whilst our Fire Safety Partnership focusses on our guests’ safety and the protection of hotel assets. Both Partners issue assured advice on our policies and protocols.
To protect the hotels and hotel owners, RBH operates a three levels of control approach to managing potential risks:
In early 2021, RBH took over the management of four hotels, each of which had significant compliance issues. Two of the hotels had to be closed for a short period of time due to their hazardous conditions, and to enable us to make them safe for staff and guests.
In a three-month period, the RBH Facilities Management and Health & Safety teams completed the following actions so all four properties could re-open safely in Summer 2021.
In Q3 of 2020, RBH took over a large 300-bedrom London airport hotel from a major UK hotel chain. During the refurbishment, a significant fire risk was identified linked to the bathroom extractor fans and lack of correct fire compartmentation from the original build.
In 2017, RBH took over a large portfolio of hotels, with 22 outstanding Enforcing Authority Notices covering deficiencies in fire safety, safety of guests, food safety management and serious failures in allergen controls.
Within 12-months, all notices had been addressed and all properties became compliant. This included preventing one property from being issued a prohibition notice by the Trading Standard Officer for failing to manage their allergen risks.